FAQs

WHAT IS YOUR RETURNS/EXCHANGES POLICY?

  • Exchanges only, strictly no refunds or returns.

  • Original tag and packaging of items must be intact, i.e., uniform must not have been washed.

  • Exchanges can only be done for items of equivalent or higher value. 

  • Exchanges must be done within 7 business days after the order has been collected.

  • Please email eastshopstaff@uwcsea.edu.sg and provide the receipt number/order confirmation.

WHAT ARE THE PAYMENT OPTIONS?

You can pay via credit card (Mastercard or Visa only) at the checkout page.

WHAT ARE THE COLLECTION DAYS/HOURS? ( AT SECURITY COUNTER )

Monday

Tuesday

Wednesday

Thursday

Friday

  9.00am to 11.45am  

  9.00am to 11.45am  

  9.00am to 11.45am  

  9.00am to 11.45am 

  9.00am to 11.45am  

WHERE IS THE COLLECTION POINT?

Students (Grade 6 & above) can collect from the Shop (No appointment needed). Parents can collect from Secruity counter (9am to 11.45am) (Please email :  dovershopstaff@uwcsea.edu.sg for appointment only).  

WHAT DO I NEED TO BRING WITH ME FOR THE COLLECTION APPOINTMENT?

Please print out or provide the order confirmation on your mobile phone/tablet.

WILL THE COLLEGE SHOP PROVIDE A CARRYING BAG?

The College Shop will not provide a carrying bag for purchases. You will need to bring your own carrying bag during collection, or purchase a non-woven bag with your online order.

WHERE CAN I PARK? WHERE IS THE DROP-OFF/PICK-UP POINT?

Please proceed to the Carpark to park or for drop-off when arriving for your collection appointment. 

CONTACT:

Email:  dovershopstaff@gapps.uwcsea.edu.sg.  Tel:  67755344 ext. 1923

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