FAQs

WHAT IS YOUR RETURNS/EXCHANGES POLICY?

Exchanges only, strictly no refunds or returns.
Original tag and packaging of items must be intact, i.e., uniform must not have been washed.
Exchanges can only be done for items of equivalent or higher value.
Exchanges must be done within 7 business days after the order has been collected.
Please email dovershopstaff@uwcsea.edu.sg and provide the receipt number/order confirmation.

WHAT ARE THE PAYMENT OPTIONS?

You can pay via credit card (Mastercard or Visa only) at the checkout page.

WHAT ARE THE COLLECTION DAYS/HOURS? ( AT SECURITY COUNTER )

Monday

Tuesday

Wednesday

Thursday

Friday

–

9.00am to 11.45am

WHERE IS THE COLLECTION POINT?

Students ( Grade 6 & above ) can collect from the Shop ( No appointment needed ).

Parents can collect from:

- Bus Bay until 13 Aug ( 9:15 am to 11:30 am or 1:15 pm to 3:15 pm )

- Guardhouse from 16 Aug ( 9:00 am to 11:30 am )

Collection by parents strictly by appointment only.

WHAT DO I NEED TO BRING WITH ME FOR THE COLLECTION APPOINTMENT?

Please print out or provide the order confirmation on your mobile phone/tablet.

WILL THE COLLEGE SHOP PROVIDE A CARRYING BAG?

The College Shop will not provide a carrying bag for purchases. You will need to bring your own carrying bag during collection, or purchase a non-woven bag with your online order.

WHERE CAN I PARK? WHERE IS THE DROP-OFF/PICK-UP POINT?

Please proceed to the Carpark to park or for drop-off when arriving for your collection appointment.

CONTACT:

Email: dovershopstaff@gapps.uwcsea.edu.sg. Tel: 67755344 ext. 1923