FAQs

WHAT IS YOUR RETURNS/EXCHANGES POLICY?

  • Goods sold strictly non-refundable or returns and only exchange is allowed

  • Original tag and packaging of items must be intact, i.e., uniform must not have been washed.

  • Exchanges can only be done for items of equivalent or higher value. 

  • Exchanges must be done within 7 business days after the order has been collected.

  • Please email dovershopstaff@uwcsea.edu.sg and provide the 5 digits order number for more information.

WHAT ARE THE PAYMENT OPTIONS?

You can pay via credit card (Mastercard or Visa only) at the checkout page.

WHAT ARE THE COLLECTION DAYS/HOURS? ( AT SECURITY COUNTER )

Monday

Tuesday

Wednesday

Thursday

Friday

  9.00am to 11.30am  

  9.00am to 11.30am  

  9.00am to 11.30am  

  9.00am to 11.30am 

  9.00am to 11.30am  

WHERE IS THE COLLECTION POINT?

UWCSEA Staff and Students (Grade 6 & above) can collect from the Shop ( No appointment needed ) Parents can collect from security counter from 9am to 11.45am  ( Collection by parent's Strictly by appointment only )  This apply after 16th August 2021

WHAT DO I NEED TO BRING WITH ME FOR THE COLLECTION APPOINTMENT?

Please print out or provide the order confirmation on your mobile phone/tablet.

WILL THE COLLEGE SHOP PROVIDE A CARRYING BAG?

The College Shop will not provide a carrying bag for purchases. You will need to bring your own carrying bag during collection, or purchase a non-woven bag with your online order.

WHERE CAN I PARK? WHERE IS THE DROP-OFF/PICK-UP POINT?

Please proceed to the Carpark to park or for drop-off when arriving for your collection appointment. 

CONTACT:

Email:  dovershopstaff@gapps.uwcsea.edu.sg.  Tel:  67755344 ext. 1923