FAQs
WHAT IS YOUR RETURNS/EXCHANGES POLICY?
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Goods sold strictly non-refundable or returns and only exchange is allowed
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Original tag and packaging of items must be intact, i.e., uniform must not have been washed.
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Exchanges can only be done for items of equivalent or higher value.
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Exchanges must be done within 7 business days after the order has been collected.
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Please email dovershopstaff@uwcsea.edu.sg and provide the 5 digits order number for more information.
WHAT ARE THE PAYMENT OPTIONS?
You can pay via credit card (Mastercard or Visa only) at the checkout page.
WHAT ARE THE COLLECTION DAYS/HOURS? ( AT SECURITY COUNTER )
Monday
Tuesday
Wednesday
Thursday
Friday
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9.00am to 11.30am
9.00am to 11.30am
9.00am to 11.30am
9.00am to 11.30am
9.00am to 11.30am
WHERE IS THE COLLECTION POINT?
UWCSEA Staff and Students (Grade 6 & above) can collect from the Shop ( No appointment needed ) Parents can collect from security counter from 9am to 11.45am ( Collection by parent's Strictly by appointment only ) This apply after 16th August 2021
WHAT DO I NEED TO BRING WITH ME FOR THE COLLECTION APPOINTMENT?
Please print out or provide the order confirmation on your mobile phone/tablet.
WILL THE COLLEGE SHOP PROVIDE A CARRYING BAG?
The College Shop will not provide a carrying bag for purchases. You will need to bring your own carrying bag during collection, or purchase a non-woven bag with your online order.
WHERE CAN I PARK? WHERE IS THE DROP-OFF/PICK-UP POINT?
Please proceed to the Carpark to park or for drop-off when arriving for your collection appointment.
CONTACT:
Email: dovershopstaff@gapps.uwcsea.edu.sg. Tel: 67755344 ext. 1923